This area will give you all the information you need about Apprenticeship certification:
Learners name
If a learner has changed their name for whatever reason, but their certificates are in their previous name, then you must provide official evidence that proves they are the same person e.g. Deed Poll change of name approval. Please also check general errors on certificates, as this causes delays in processing applications.
Valid certificates
Please make sure all certificates:
- Have a signature on to validate them
- Are clearly copied so that the backing and logo’s etc are clear and legible
- Are in date at the completion date of the Modern Apprenticeship
Completion date
Please make sure that the certificate request form is not completed until all certificated evidence, which is required for the framework, has been received.
Time limit for submitting certification applications
We can no longer accept certificate applications that are sent more than 8 months after the learner has completed their Modern Apprenticeship.
Transferring from one framework to another
We will not allow learners to transfer to later frameworks.
Re-prints of certificates
We are happy to supply replacement certificates free of charge when the mistake is ours. But if the mistake is due to incorrect information supplied on the certification request form, there will be a £5 charge.
Payment
Lantra use an Online system known as MA Online for registering and certificating learners. Once you have submitted an apprentice for registration on MA Online we will require payment of £40 per apprentice to be sent to us via BACS or cheque (please make cheques payable to 'Lantra'). To ensure a smooth process please complete the payment notification form and send this to Lantra.
Returning incorrect certification forms
If we receive any incomplete certification applications, e.g. evidence missing, name errors etc, we will give you one week from the contact date to provide the correct/supporting evidence. If this is not achievable, we will send back any incorrect application(s).
A credit refund will be sent directly to your company bank account or via cheque during our monthly payment run; however, we would prefer to refund by BACS. If you are not already set up for BACS payments and you would like this method, please contact us on 02476 696996. By using BACS payment, it will prevent delays in you receiving certificates and will help us meet our 6 week turnaround time.
N.B. Please note that when re-sending returned applications you will need to raise payment again.