Frequently Asked

All the latest information and answers to your frequently asked queries

Welcome to our FAQs page. We hope you will be able to find an answer to your question here - but if not - do not hesitate to contact us. 


You can get in touch by visiting the contact us page and filling out an enquiry form - one of our Customer Service team will respond as soon as possible. 

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Popular Questions

How do I order a replacement skills card/certificate?

If you need a replacement card or certificate, please download and complete this form.


If you need to update or replace a NHSS certificate or smartcard, please download and complete this form.


Please send the completed document to where a member of our Customer Services Team will pick it up.

I haven't received my skills card/certificate yet, what do I do?

If you have completed a Lantra course or qualification and haven't yet received a skills card or certificate the first thing to do is contact the Provider with who you completed the course or qualification with.


Lantra send skills cards and certificates to Providers who in turn distribute them to course attendees.


If the Provider has not received your skills card or certificate, feel free to contact us and we will be happy to help.


Also please contact us if you aren't sure which Provider you completed a course or qualification with.

How do I find out dates for courses and qualifications?

Lantra don't actually deliver training ourselves, we develop Training Courses and Qualifications.


Our courses are delivered through a nationwide network of Training Provider Partners.


To find out more details on course availability and dates, simply use the training search function at the top of the page - or visit the training section of the website - to find out which courses are taking place near you.

How do I find a Qualification?

You can find a qualification just as you would search for a course.


Either go to the Home Page or the Training page and search for the Qualification or skills area you are looking for.


Qualifications can be identified as they will have a 'Level' before the title, for example: Level 2 Award in the Safe Use of Pesticides.

What is the difference between a Training Course and a Qualification?

With Lantra you can access Non-Assessed Training, Assessed Training, and Qualifications.


If you're looking to work in industry you'll probably need to complete a Qualification.


You can find out more about which training is right for you by visiting our Training Style Options page.

How do I find out more information about a course?

You can find out more about specific courses by searching for them from the Home Page or heading to our dedicated training section.


Every course has a web page with information regarding that course, and also a downloadable product information sheet.

How do I find out what Lantra courses I have completed?

If you aren't sure what courses you have completed with Lantra please contact us letting us know your name, date of birth, and ask to see what Lantra courses or qualifications you have completed.


You're also welcome to contact the Customer Services team who will be able to assist you, simply visit the Contact Us page here for more information.


If you wish to access you NHSS Learner record, and have a smart card, you can find all your training and assessment records here.

Policies and procedures

Reasonable Adjustments Policy

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Special Considerations Policy

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Recognition of Prior Learning (RPL) Policy

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Appeals Form

168.84 KB

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Compliments And Complaints Policy

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Appeals Policy V4.10

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Carbon Reduction Plan for Lantra - September 2022

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