Frequently Asked
Questions

If you need a replacement card or certificate, please download and complete this form.

If you need to update or replace a NHSS certificate or smartcard, please download and complete this form.

Please send the completed document to awards@lantra.co.uk where a member of our Customer Services Team will pick it up.

If you have completed a Lantra course or qualification and haven't yet received a skills card or certificate the first thing to do is contact the Provider with who you completed the course or qualification with.

Lantra send skills cards and certificates to Providers who in turn distribute them to course attendees.

If the Provider has not received your skills card or certificate, feel free to contact us and we will be happy to help.

Also please contact us if you aren't sure which Provider you completed a course or qualification with.

Lantra don't actually deliver training ourselves, we develop Training Courses and Qualifications.

Our courses are delivered through a nationwide network of Training Provider Partners.

To find out more details on course availability and dates, simply use the training search function at the top of the page - or visit the training section of the website - to find out which courses are taking place near you.

You can find a qualification just as you would search for a course.

Either go to the Home Page or the Training page and search for the Qualification or skills area you are looking for.

Qualifications can be identified as they will have a 'Level' before the title, for example: Level 2 Award in the Safe Use of Pesticides.

With Lantra you can access Non-Assessed Training, Assessed Training, and Qualifications.

If you're looking to work in industry you'll probably need to complete a Qualification.

You can find out more about which training is right for you by visiting our Training Style Options page.

You can find out more about specific courses by searching for them from the Home Page or heading to our dedicated training section.

Every course has a web page with information regarding that course, and also a downloadable product information sheet.

If you aren't sure what courses you have completed with Lantra please contact us letting us know your name, date of birth, and ask to see what Lantra courses or qualifications you have completed.

You're also welcome to contact the Customer Services team who will be able to assist you, simply visit the Contact Us page here for more information.

If you wish to access you NHSS Learner record, and have a smart card, you can find all your training and assessment records here.